Política de envío

SHIPPING POLICY

Overview

At Nestology Living, many of our products are made to order and produced overseas, specifically for each customer. As a result, delivery times and costs may differ from standard off-the-shelf items.

This Shipping Policy explains how delivery works, estimated timelines, delivery charges, and responsibilities.

Processing & Production Times

Most of our furniture is made to order. Production times vary depending on the product, materials, and manufacturer.

  • Estimated production times are provided at the time of order or upon request

  • Production begins once payment has been received and the order is confirmed

  • Orders cannot be cancelled once production has started

Shipping & Delivery Timeframes

Once production is complete, items are shipped from overseas suppliers to Spain or the EU.

Typical delivery timeframes may include:

  • Production: several weeks (depending on the item)

  • International shipping & customs clearance: varies

  • Final delivery: scheduled once the item arrives locally

All delivery timeframes provided are estimates only and are not guaranteed.

Delivery Charges

Delivery charges may apply and are calculated based on:

  • Item size and weight

  • Delivery location

  • Type of delivery service required

Any applicable delivery or shipping charges will be:

  • Displayed at checkout or

  • Confirmed with you prior to order acceptance

Where applicable, customs duties, import taxes, or local charges are the responsibility of the customer unless explicitly stated otherwise.

Local In-House Delivery (Costa del Sol / Local Area)

For local deliveries, Nestology Living offers an in-house delivery service, subject to availability and location.

Local in-house delivery may include:

  • Scheduled delivery date

  • Ground-floor or residential delivery

  • Personal handling by our team

Additional charges may apply depending on:

  • Property access (stairs, lifts, narrow access)

  • Assembly or installation requirements

  • Distance from our base

Details and pricing for in-house delivery will be confirmed prior to delivery.

Delivery Method (Non-Local Orders)

For non-local or international deliveries, large furniture items are shipped using specialist freight or white-glove delivery services, depending on the destination and product.

Unless otherwise agreed in writing, delivery typically includes:

  • Curbside or ground-floor delivery

Assembly, installation, removal of packaging, or access via stairs or lifts are not included unless explicitly stated.

Access & Delivery Conditions

Customers are responsible for ensuring:

  • Adequate access for delivery (doorways, lifts, staircases, corridors)

  • Accurate delivery and contact information

If delivery cannot be completed due to access issues or incorrect information, additional delivery or re-delivery charges may apply.

Risk & Ownership

In accordance with EU consumer law, the risk of loss or damage passes to the customer only upon successful delivery of the goods to the customer or a person designated by them.

Delays

Nestology Living is not responsible for delays caused by:

  • Manufacturers or suppliers

  • Shipping carriers or freight forwarders

  • Customs clearance

  • Weather conditions or events beyond our control

Delivery delays do not entitle the customer to cancel or receive a refund for made-to-order items.

Damaged Goods

If your order arrives damaged, you must notify us within 48 hours of delivery.

Please contact us at:
📧 info@nestologyliving.com

Include:

  • Order number

  • Clear photographs of the damage

  • Photos of the packaging (where applicable)

We will assess the issue and offer an appropriate solution in line with your statutory consumer rights.

Contact

For shipping or delivery questions, please contact:

Nestology Living
📧 info@nestologyliving.com
📞 +34 634 100 904